Socrate Email Service is a cloud-based, highly scalable service for sending and receiving email. Optimized for handling large volumes of email for the most demanding needs, it provides great flexibility and ease of configuration. It is tailored for businesses of all sizes that need ease of handling email according to custom business needs. Thanks to its GraphQL API, and multi-app plus multi-tenant capabilities, the Socrate Email Service provides room for the development of software integrations to meet all kinds of business scenarios.
A robust GraphQL API provides the ability to manage and integrate your organization's email into various tools, systems, or frameworks of your choice. The API is particularly suited for email automation and high customization capabilities. Whether you need to accept large volumes of email for a customer support center or send recurring email to multiple recipients (for example, email newsletters, campaigns), the data is always at your fingertips.
Socrate Email offers you the flexibility to send emails from your custom domain and designate a list of authorized email senders, for best security practices. You can also send Google or Microsoft email directly from SBS, by authorizing the latter through OAuth 2.0 or an app password. This way, your company can have tighter integration between email sent from a Google/Microsoft inbox and a Customer Relationship Management (CRM) or Enterprise Resource Planning) ERP system. For example, the sent email can be processed in some CRM system to follow up on potential customers.
In addition to sending email, Socrate Email can process incoming email and be configured to deliver messages to multiple applications and customers, or tenants. You can configure the email forwarding rules and other email reception settings for each individual app-tenant combination, in complete isolation.
Socrate Email is a multi-tenant and multi-app service, both for sending and receiving email. This is particularly important for businesses that need email sending and receiving capabilities in multiple products, and for multiple customers, or tenants. Because the business requirements or security policies may be different for each tenant, SBS allows for flexible email configuration paths tailored to the needs of each individual app or tenant.
Socrate Email handles all the technical complexity associated with email reception and delivery under the hood, keeping you away from technical jargon like SMTP, POP3, or DKIM. The email configuration is straightforward and minimal for setups that use the most common, out-of-the-box settings. On the other hand, if you have a business model that requires features like fine-grained permissions, multiple authorized senders, and custom email access rules, the configuration is still flexible enough to cater for more sophisticated demands.
For all outgoing email, you can define custom HTML templates and style your email in line with your preferences or business needs. Options are available to send email as HTML, plain text, or both.
Tracking the delivery status and email engagement options such as the count of email opens and link clicks will help you gain valuable insights about outgoing email.
When sending email, you may choose not to store the actual email body and attachments on the sender side, which is perfect for handling sensitive email data.
Access to the Socrate Email service is available not only programmatically, but also through a Web-driven user interface. Account-level users can perform all API configuration from dedicated administrative pages. Designated tenant-level users can perform configuration at each individual tenant level, and debug sending or receiving email.
Access to the API or Web UI is driven by permissions, which are flexibly configurable based on the needs of each end user. This includes support for roles and full multi-app and multi-tenant support.
Through carefully implemented security practices, Socrate Email provides a robust way to securely store data in isolation, ensuring that sensitive information is protected and accessible only to authorized people.
With the pay-as-you-go model, the final billing amount is based on the actual usage volumes. Detailed metrics and usage counters are available to estimate cost at any point in time.
All emails are sent from, and stored on, servers located in the European Union. It is possible to delete any inbound or outbound email.
